Privacy policy

1. Information we collect

1. Browsing: you do not need to register or sign in, and you are not required to provide your name, telephone number or other personal information to browse this website. For security and troubleshooting, the server records access logs, including your IP address, access time, pages visited and browser type.

2. Visitor statistics: to understand visits and improve our journey information, this website loads the visitor statistics program from the Zudong Travel website (www.cncqt.com). It stores a random visitor identifier (frontCId) in cookies and local storage in your browser and records the pages you view. It also records when you hover over a telephone or email link. This identifier is also provided to our customer service system (oa.57023.com) so advisers can understand which journeys you have viewed when you contact us. Visitor statistics do not record the contents of your calls or emails.

This website also has its own visit statistics. Random visitor and visit identifiers (zd_vid and zd_sid) are stored in your browser’s local storage. We record the pages you view, the website or search engine you came from, time spent and scroll position on this website, search terms entered here, and whether you click “View dates and book”, online chat, telephone or email links. These data are used only for statistics and website improvements. This statistics system does not record IP addresses, names or contact details, and the data are automatically deleted after 180 days.

3. Online enquiries: selecting online chat opens Zudong customer service (chat.zudong.cn). Information you voluntarily provide in the conversation, such as your name, contact details, travel dates, party size and travel document type, is stored by our customer service system.

4. Telephone and email enquiries: our advisers record the information you provide by telephone or email to respond to your enquiry.

5. Booking and payment: this website does not directly receive orders or payments. Selecting “View dates and book” takes you to the Zudong Travel website (www.cncqt.com) to complete your booking. Traveller and payment information provided there is subject to that website’s published privacy terms and service rules.

6. Preferences: cookies remember your selected language (lang) and mobile or desktop layout (site_layout). Browser session storage records whether the online enquiry prompt has already been shown. These settings are not used to identify you.

2. How we use information

1. To respond to enquiries, check itineraries, departures, cabins and quotations, help you complete bookings and arrange travel.

2. To analyse visits to this website and improve its content and services.

3. To protect the website and services and prevent attacks and fraud.

We do not sell your personal information or use it for purposes unrelated to those above.

3. Sharing information

We do not provide your personal information to third parties except in the following circumstances:

1. To fulfil your booked travel contract, necessary traveller information must be provided to service providers such as the tourist train operator, hotels and local travel agencies.

2. Information necessary to complete a booking is transferred between this website and the Zudong Travel website, both of which we operate.

3. Disclosure is required by laws or regulations, or lawfully requested by judicial or administrative authorities.

4. Retention and security

This website uses HTTPS encryption throughout. We take reasonable security measures using available technology to prevent information from being lost, misused or altered. Absolute security cannot, however, be guaranteed on the internet.

We retain your personal information only for as long as needed to achieve the purposes above, unless laws or regulations require a different retention period.

5. Your rights

You may request access to, correction or deletion of your personal information, or withdraw your previous consent. You can clear this website’s cookies and local storage in your browser at any time to remove visitor identifiers and preferences. You can also disable cookies in your browser without affecting your ability to browse this website.

To access, correct or delete personal information such as enquiry records, contact us using the details below. We will handle your request promptly after verifying your identity.

6. Minors

This website provides travel enquiries for adults. Anyone under 18 must enquire about or book a journey with the company and consent of a parent or other guardian.

7. Policy updates

This policy may be updated as business or legal requirements change. The updated version will be published on this page with its effective date.

8. Contact us

Chongqing Zudong International Travel Service Co., Ltd.: telephone +86-23-88721881; email service@zudong.cn; address: 16th Floor, Building 1, Suote Building, No. 2 Hongjin Street, Longxi Subdistrict, Yubei District, Chongqing, China.